Stop The Paper

eStatements

eStatement Frequently Asked Questions
What information is available through Century Heritage FCU's eStatement program?

Members can receive their account statements, free via email and our secure web browser.

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How much does Century Heritage FCU's eStatement program cost?

There is no charge for our eStatement program. In fact, once you're an eStatement member, you'll be eligible to receive special credit union product offers via email.  Plus you can sign up to receive eLerts.

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Is my eStatement account information protected from others viewing it?

Your information is protected with the latest security features and requires a password, that only you will know, to access the information. Century Heritage FCU's eStatement program also uses 128-bit encryption security to ensure that your private information stays private.

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What kind of computer equipment and software program is needed to use Century Heritage FCU's eStatements?

You do not need any special computer configuration or software package to access your eStatements, just a computer, a modem, Internet access and an Internet browser that supports 128-bit encryption.  Netscape Navigator 4.75 or higher,  Microsoft Internet Explorer 5.5 or higher, CompuServe 2000, and AOL 5.0 or higher provide the security encryption required for Century Heritage FCU's eStatement program.

What if my Internet browser is not one of the versions needed to access my account information?

Both Netscape and Microsoft offer free download upgrades of their browsers on their respective homepages. The icons above will link you to the browser's download page.

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How do I view my eStatement?

Your statement can be accessed either by double clicking on the link in the email notification or through the eStatement menu on Century Heritage FCU's homepage, www.chfcu.org.

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What if I accidentally delete my email notification that my statements are ready?  Can I still view them?

Even if you delete the email notification you can access your eStatements through Century Heritage FCU's homepage at www.chfcu.org

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What if I no longer want to receive my statement electronically? How do I stop receiving eStatements?

You can switch back to the paper version of your statements at any time. Contact a credit union representative by phone at (412) 650-2600 or email eservices@chfcu.org and ask to change your statements back to paper.

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Can I have my eStatement email notification sent to two different email addresses?

You can have your eStatement notification sent to two different email addresses each month.  Please contact the credit union at (412) 650-2600 or email eservices@chfcu.org and provide us with the second email address and we'll activate the feature on your account.

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How can I get a paper copy of my statement?

You can print any statement or notice from your library of available statements and notices. If you would like to print a copy, there are three different options to do so:
  1. Selecting File/Print from the menu bar at the top of the eStatement screen;
  2. Clicking on the Printer-Friendly Text Only View option under the masthead; or
  3. Clicking on the Download Statement as PDF file option under the masthead

(NOTE: With options #1 and #2 you may have to adjust your printer margins the first time you print by selecting File/Page Setup from the menu bar and setting the left and right margins to .25 each)
You may also request a paper copy of your statement any time for a fee of $2.00 per statement by calling the credit union.

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How do I change my password if I forget it or think it has been compromised?

If you have forgotten your password you may use our "Forgot Your Password" feature on the eStatement login page and your password will be reset. The next time you log on you can change your password to one of your choice by using our "change password" feature located near the bottom of the Available Statements and Notices library.

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Is the password case sensitive?  Can you use symbols, such as dashes, dollar signs, etc.?

Your eight to twenty character password is case sensitive and the password field supports all characters on your keyboard.

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Can joint members sign the enrollment form for eStatements?

For privacy reasons, only the primary member can sign an account up for eStatements.

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Will I automatically get my credit card or mortgage statements via eStatements if I enroll my account?

Monthly credit card and/or mortgage statements are not yet available.

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How do I notify the credit union of my new email address?

You can update your email address by clicking on the Account Information link, after you log onto eStatements.


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When, during the month, will my eStatement be available online for my viewing?

Your eStatement will be available by the 3rd business day of the month.

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How long will the statement remain 'online'?

Century Heritage FCU’s eStatement program will provide the last 13 months statements. 

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Can my eStatement information be exported to other programs?

Century Heritage FCU eStatements can be saved as a text file and imported into Microsoft Word or another text program. 

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